Cookie Policy

This Cookie Policy explains how Trip.ro uses cookies and similar technologies when you visit our website. The purpose is to provide you with transparent information about what data we collect, for what purposes, and what options you have to control it.

Cookies are small text files stored on your device (computer, tablet, phone) when you visit a website. They allow the recognition of your device and the storage of certain information about your browsing session.

In addition to cookies, we also use similar technologies such as pixel tags, beacons, or tracking scripts, which serve similar purposes.

Cookies help us to:

• Ensure the proper and secure functioning of the website.
• Allow you to make bookings and access your account securely.
• Analyze how users interact with the site to improve the user experience.
• Personalize content and displayed offers.
• Display relevant ads on Trip.ro and other partner websites.

a) Necessary (essential) cookies

These are indispensable for the proper functioning of the website. For example:

• Authentication and session maintenance.
• Completing bookings.
• Platform security.

Without these cookies, the website cannot function.

b) Performance and analytics cookies

These collect data about website usage (e.g., pages visited, time spent, errors).

We use services such as Google Analytics to understand visitor behavior and optimize the experience.

c) Functional cookies

These remember preferences such as:

• Selected language.
• Form input details.
• Display options.

They make the experience more personal and convenient.

d) Marketing and advertising cookies

These are used to:

• Display personalized ads.
• Limit how often you see an ad.
• Measure advertising campaign effectiveness.

They can be set by us or by our partners (e.g., Google Ads, Facebook Pixel, Criteo).

Trip.ro works with third-party providers who may set cookies on our behalf for analytics, advertising, or functionality. Examples:

• Google (Analytics, Ads)
• Meta (Facebook, Instagram)
• Hotjar (user behavior analysis)
• Advertising partners and affiliates

We do not control these cookies and recommend reviewing the privacy policies of the third parties.

• Session cookies – automatically deleted when the browser is closed.
• Persistent cookies – remain stored until expiration or manual deletion (usually from a few days up to several years).

Trip.ro does not sell or rent personal data. They may only be shared with:

• Travel service providers (airlines, hotels, transport partners, etc.)
• Business partners (payment processors, IT providers, insurers)
• Public authorities (by law or official request)
• Legal partners (in case of compensation under EU Regulation 261/2004)

Data is retained only as long as necessary for the authorized purposes or in accordance with legal obligations. Afterwards, it will be deleted or anonymized, except when it is required to retain it for legal defense purposes.

On your first visit to the site, you will be asked to consent to the use of non-essential cookies.

You have the following options:

• Accept all cookies.
• Decline optional cookies.
• Customize your preferences through our cookie management panel.

You can also control cookies directly from your browser settings (block, restrict, delete).

Note: disabling essential cookies may affect website functionality (you will not be able to make bookings).

We may periodically update this policy to reflect technological, legal, or business changes. Any changes will be published on this page.